Last updated: 13 November 2026
GRO3 ("we", "us") is a business transformation consultancy based in Melbourne, Australia. This policy explains what personal information we collect through gro3.com and in our work, why we collect it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Information you give us:
Your name, work email, phone number, company, and role, when you fill in a form, book a Growth Assessment, subscribe to our newsletter, or contact us.
Anything you type into our website chat or include in a message to us.
Answers you give during a Growth Assessment or a project, where they relate to you personally.
Information collected automatically when you use the site:
Pages visited, how you arrived, your general location (from your IP address), your device and browser type, and when you visited.
Identifiers stored in cookies and similar technologies, described below.
You can browse the site without telling us who you are. If you don't give us your contact details, we may not be able to respond to you or provide our services.
We don't ask for sensitive information, such as health information, through this site. Please don't include it in a form or chat.
Why we use it
We use personal information to:
respond to your enquiry and provide our services
arrange and deliver Growth Assessments, training, and implementation work
send you our newsletter and other updates, if you've agreed to receive them or we're otherwise permitted to send them
understand how the site is used, so we can improve it
keep the site and our systems secure
meet our legal obligations
We don't sell your personal information.
Website chat
Our site has a chat tool provided by HubSpot. Messages and any details you give in chat are stored in HubSpot and read by our team. We use them to answer you and to keep a record of the conversation. Please don't share anything confidential in chat.
Forms
Our forms send what you enter to our customer relationship system, HubSpot, so we can respond and keep a record of our contact with you. If you tick a box or otherwise agree to hear from us, we also use your email address to send you updates.
Cookies and analytics
Cookies are small files stored on your device. We use them, and similar technologies, in these ways:
Provider | What it does | Type |
|---|---|---|
Framer | Hosts the site and records basic, aggregated page statistics | Necessary and analytics |
HubSpot | Runs the chat, forms, and cookie banner, and links site visits to a contact record if you've given us your details | Necessary, functional, and analytics |
Google Analytics 4 | Shows us how visitors use the site, such as pages viewed and how they got here | Analytics |
When you first visit, a cookie banner tells you about the cookies we use. You can block or delete cookies at any time in your browser settings. Blocking some cookies may stop the chat or forms from working.
Google describes how it uses data from sites that use its services at https://policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with its browser add-on at https://tools.google.com/dlpage/gaoptout.
Who we share it with
We share personal information only as needed to run our business:
service providers that host or process data for us, including HubSpot (customer records, chat, forms, and email), Google (analytics), and Framer (website hosting)
professional advisers, such as our lawyers and accountants
partners or subcontractors working with us on your project, where you'd expect that or have agreed to it
government bodies or others, where the law requires or allows it
Overseas disclosure
Some of our service providers store or access information outside Australia, including in the United States (Google, and some HubSpot services) and the Netherlands (Framer). Our HubSpot account itself is hosted in Australia. We use established providers and take reasonable steps to make sure they handle personal information in a way consistent with the Australian Privacy Principles.
Marketing
You can unsubscribe from our emails at any time with the link in each email, or by contacting us.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls on the systems we use. No system is completely secure, so we can't guarantee that information will never be compromised. We keep personal information only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
Automated decisions
We don't use personal information from this site to make decisions about you by automated means alone that could significantly affect your rights or interests.
Access and correction
You can ask for a copy of the personal information we hold about you, or ask us to correct it. We'll respond within a reasonable time. There's usually no charge. If we can't meet your request, we'll tell you why.
Complaints
If you have a concern about how we've handled your personal information, please contact us first. We'll look into it and respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au or on 1300 363 992.
Links to other sites
Our site links to other websites, such as partner listings and our book's retailers. Their privacy practices are their own, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
GRO3
55 Collins Street, Melbourne, VIC 3000, Australia
Email: info@gro3.com
Phone: +61 409 964 458